a comfortable hotel room in La Serenella hotel in Trentino
Scroll down

Conditions of stay

Cancellation conditions

A 30% deposit is asked as a confirmation of your booking.

In case of cancellation before 7 days of your arrival date you will get a voucher of the same amount of the deposit to be used for a next holiday within a year.

After 7 days the deposit will not be refunded. 

No reductions or refunds for unused meals, late arrivals and early departures. The offers and discounts are not cumulative and are valid only if confirmed by the Management.

New rate with insurance included. 

be safe rate brochure eng

 

Besafe Rate: the prepaid rate with Insurance included.

By choosing Besafe Rate you’re certain of receiving a refund in case of an unexpected event!

The rate is special for travels with peace of mind, with an added value for you and your loved ones. Besafe Rate covers up to 100% of the refund of your stay in the cases provided and includes free of charge a cancellation insurance for unexpected events, such as: flu, injury, hospitalization or natural disasters.

Other than the cancellation insurance, from the day of check-in to the day of check-out the following guarantees are included: healthcare during your stay, luggage coverage, theft, refund of the leftover sojourn days in case of premature departure for documentable reasons, roadside assistance.

Travel with us with peace of mind without any added costs! Besafe rate: the travel revolution has begun.

Insurance coverage policy: here

Services included in the price

Free out side parking - subject to availability. Electric cars charging station.

Rich dinner (when choosing half board) with starters, first course, second course, dessert, vegetables buffet, fresh fruit. Every evening choice between 5 first courses, 5 second courses and a variety of desserts. Gluten-free menus and breakfasts (NOT avaiable on Christmas, New Year's Eve and Carnival weeks) and vegetarian alternatives.

Discount on admission at QC Terme Pozza di Fassa. Discount on sports equipment rent. Ski room with boot warmers. Skibus stop next to the hotel.

Please note: based on the new anti Covid dispositions (28.10.2020) the access to the wellness centre EGA is not guaranteed. 

Services not included in the price

Garage with limited places for paid parking by reservation only. E-bike rent (summer only). City tax not included in the price (1,00 euro a day for each person over 14 years old).

Occasional dinner

4 course menu 30,00 € (excluded Christmas, New Year's, Epiphany and Ferragosto dinners)

Conventions

Conventions for: staff of the State Police and first-degree relatives; civilian personnel of the Ministry of the Interior; retired members of the State Police and the Ministry of the Interior: 20% discount on the listed rates for all employees and first-degree relatives (not combined with other offers) for a minimum stay of seven days except: from 26.12.2017 to 06.01.2018 and the first three weeks in august.

QC Terme Pozza di Fassa: -10% discount on entry tickets.

Booking confirmation

Upon confirmation, customers will be required to pay a deposit, to be paid by postal order or by bank transfer to Cassa Rurale Val di Fassa, Moena headquarters, IBAN IT 68 I 08140 35050 0000 0000 2216.