a comfortable hotel room in La Serenella hotel in Trentino
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Conditions of stay

Cancellation conditions

A 30% deposit is asked as a confirmation of your booking.

In case of cancellation before 7 days of your arrival date you will get a voucher of the same amount of the deposit to be used for a next holiday within a year.

After 7 days the deposit will not be refunded.

Important: if you have to cancel your booking because of travel restrictions due to Covid-19 you will get a voucher even if it happens after 7 days before your arrival.

No reductions or refunds for unused meals, late arrivals and early departures. The offers and discounts are not cumulative and are valid only if confirmed by the Management.

Travel cancellation insurance

Things can happen before departure, with a Travel Cancellation Insurance, you are financially protected. For more details: www.assiglobal.org/unat

Services included in the price

Please note: based on Provincial anti Covid dispositions we can not guarantee the accessibility to the wellness centre. We will update this as soon as possible.

Access to the “EGA Piajeres & bon star” Spa (Hydro massage, sauna, Turkish bath and “La Stua” Relaxation area with heated water beds), Ski room with boot warmers, parallel gluten-free menus and breakfast (EXCLUDED Ferragosto weeks) and vegetarian alternatives. Electric cars charging station.

Services not included in the price

Garage with limited places for paid parking by reservation only. E-bike rent (summer only).

Occasional dinner

4 course menu 30,00 € (excluded Christmas, New Year's, Epiphany and Ferragosto dinners)


Conventions for: staff of the State Police and first-degree relatives; civilian personnel of the Ministry of the Interior; retired members of the State Police and the Ministry of the Interior: 20% discount on the listed rates for all employees and first-degree relatives (not combined with other offers) for a minimum stay of seven days except: from 26.12.2017 to 06.01.2018 and the first three weeks in august.

QC Terme Pozza di Fassa: -10% discount on entry tickets.

Booking confirmation

Upon confirmation, customers will be required to pay a deposit, to be paid by postal order or by bank transfer to Cassa Rurale Val di Fassa, Moena headquarters, IBAN IT 68 I 08140 35050 0000 0000 2216.