Useful Info

• 10% discount on à la carte dinner at our restaurant if you stay at our hotel
• “Ega” private spa for the exclusive use of guests (by reservation and for a fee)
• Free outdoor parking reserved for guests (limited spaces)
• covered garage (for a fee)
• elevator to all floors
• terrace with tables and sofas
• in summer bike storage in the garage
• in winter, ski bus stop near the hotel and ski room for ski storage with boot warmers
• agreement with QC Terme Pozza di Fassa
• Agreements with ski and sports equipment rental stores

Where can I park?

For the car we offer either a convenient private parking outside, included in the price of the room, or, for those who wish, a covered garage is available for a fee, directly under the hotel: standard place (means up to 4.2m) at 7 euros per night, large place (means over 4.2m) at 12 euros per night. From the garage you will find the elevator to go directly up to the floors.

Is there internet connection?

Certainly, we have upgraded our Wi-Fi network, which is available for free in all rooms and common areas.

Is there an elevator?

Yes, all floors are served by the elevator.

Is there an outdoor space?

We have a large terrace furnished with sofas, tables and a gazebo, where you can have breakfast and relax throughout the day.

Are pets allowed?

We are sorry but we are not yet equipped to accommodate 4-legged friends, regardless of size.

How do I make a reservation?

Directly from our website by checking availability and choosing the room you prefer. Call or email us and confirm via the form we will send you via email or WhatsApp.

Is a deposit required?

For the reservation to be valid, the deposit (30% of the amount of the stay) must be paid within 3 days from the date of confirmation. It can be paid by credit card (secure online transaction) or by bank transfer.

When do I have to settle the bill?

The bill must be settled by departure. We accept cash (up to the maximum allowed by law) credit card,  ATM, check and bank transfer.

What are the cancellation policies?

All cancellation policy info is specified in the appropriate section of the quote and in the booking confirmation email.

What time can you check in?

Rooms are available starting at 3 p.m., but if your arrival is scheduled earlier in the wait you can safely leave your luggage at the front desk, have a coffee or get advice on how to spend your first day in Moena. You will still be able to leave your car in our parking lot before check-in.

What time should I leave the room on the day of departure?

Check-out is expected by 10 a.m.

Can you check in earlier or check out later?

Contacting the front desk in advance will check the availability and additional cost of early check in and late check out service. There is a charge for this service.

What does your wellness proposal include?

In our indoor hotel spa you can enjoy whirlpool, sauna, steam room, salt room, ice shower, emotional shower, several relaxation areas with herbal teas and, in summer, access to the outdoor garden.

How does access to the SPA work?

The “Ega” private spa is offered for the exclusive use (by reservation and for a fee) of hotel guests, to ensure absolute privacy. The use of bathing suit or bathing cap is not mandatory. Find out more on this page.

Do the rooms have balconies?

All our rooms have balconies with the exception of Economy rooms (attic rooms with skylights on the roof that can be opened and closed) and some single rooms (referred to as no balcony) that do, however, have windows.

Do the rooms have showers or bathtubs?

All rooms have showers, none have bathtubs

Are there any carpeted rooms?

Some of our rooms are carpeted, if you have allergies please let us know at the time of booking so we can find the best accommodation for your needs together.

Can I request separate beds?

Certainly, indicate your preference in the notes when booking or call us.

Where can I find details and photos of the rooms?

At this link